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FAQs

A list of questions and answers that might resolve some doubts.

Some payment gateways are not shown to the customer on the Voucherly Checkout page.

There could be several reasons:

  • The payment gateway in question has not been enabled by the Dashboard
  • The customer's payment amount is below the minimum for that payment gateway, so it is not shown.
A customer has empty wallet credit, despite having charged his wallet in a previous payment.
  • Make sure you save the Voucherly Customer ID associated with each user at the end of a payment.
  • When creating a payment be sure to send Voucherly Customer ID.
A customer cannot make a transaction with Wallet, even if he has sufficient credit remaining.
  • Wallet contains voucher credit, so it can only be used for food items (IsFood to true).
An error occurs when a user intends to use a certain payment gateway.
  • Make sure you have configured your payment gateway correctly (see here).
  • If the problem persists, please contact us in the contact page.