Table upselling
Introduction
Upselling lets you propose a short, curated list of extra products — a coffee, a dessert, an amaro — to customers who are about to pay at the table. You decide which products to propose, where to propose them and with which layout; everything the customer reads (name, description, price, image and allergens) comes straight from your catalogue.
A table QR code is public: anyone walking past your venue can open it. For this reason a proposed product is added to the table order if and only if a payment that includes it succeeds. An abandoned payment, a declined card or a closed browser tab leave the order untouched — nobody can load products onto a table without paying for them.
By the end of this guide, you'll know how to:
- Curate the list of products to propose
- Set price and availability per store
- Choose where the proposal appears and which of the six layouts to use
- Recognise why a configured product is not being proposed
Prerequisites
- Read Getting started with a Voucherly account.
- Pay at table is already active on at least one store, with rooms and tables configured in Tavoli > Sedi e tavoli.
- The products you want to propose already exist in your catalogue.
- The till system connected to that store supports adding lines to an open order. If it doesn't, upselling is never proposed there.
Curate the products to propose
- Sign in to the Dashboard.
- Go to Impostazioni > Pagamento al tavolo and scroll to the Upselling section.
- Turn on Proponi prodotti da aggiungere al pagamento. The rest of the section appears only when this is on.
- Under Prodotti proposti, select Aggiungi prodotto and pick a product from your catalogue. Only single products can be proposed: bundles and choice menus are not eligible.
- Drag the rows by their handle to decide the order in which products are proposed. The first one matters more than the others — it is the one the single product layout shows.
- Select Salva.
Settings and product list are saved together by the same button: until you select it, nothing changes, and the Modifiche non salvate badge reminds you of it. Once saved, the new list applies to the very next table, with no cache to wait for.
Name, description, image and allergens are never redefined for the upselling showcase — they are read from the product page every time. This keeps the product card the customer opens consistent with what they are adding, and means you fix a typo in one place only.
Two warnings can appear above the list, and both are worth acting on:
- Missing images — you picked a layout that shows images, but some products have none. Either add the photos or switch to a compact list.
- Missing till item code — some products have no item code for the till system. Those products are not proposed, because the line could not be written on the bill.
If the list is empty, upselling is not proposed at all, whatever the other settings say.
Set price and availability per store
Price and availability are read per store, every single time — there is no cache in between, so an "we've run out of tiramisù" applies from the next table onwards.
- Go to Inventario > Prodotti and open the product.
- In Prezzo e disponibilità per punto vendita, fill in the row of the store you want to override.
- Leave Prezzo and IVA empty to use the catalogue values.
- Turn Disponibile off to stop proposing that product in that store, without removing it from the upselling list.
- Save the product.
The upselling list is defined once for your whole account, while price and availability are per store. This is how the same list can propose a €2.00 coffee in one venue, a €2.50 one in another, and nothing at all where the dessert has run out.
Fill in the allergens
Every proposed product can be opened by the customer, who sees its photo, description and allergen information before adding it.
Compile the information in Inventario > Prodotti > Allergeni e preferenze alimentari. The customer sees three different states:
| What you enter | What the customer reads |
|---|---|
| Nothing | Informazione non disponibile |
| Nessun allergene | Non contiene allergeni |
| One or more allergens | Contiene …, with traces on a separate line |
Dietary preferences (vegan, vegetarian, gluten free, and so on) are shown as badges in the same card.
The quantity stepper inside this card prepares a draft: the total does not move until the customer selects Aggiungi per …, so reading the allergens never changes what they are about to pay.
Choose where to propose the products
There are two independent placements, and you can enable either, both or neither.
Inline nella pagina di landing shows the proposal directly on the page the customer lands on after scanning the QR code, right below the payment options and above the total.
Pagina dedicata adds one extra step before the payment, with a Salta button. It only appears when the customer has not already added something from the inline block — it is a last chance, not a second one.
Each placement has its own layout, chosen from the select right below its switch.
The six layouts
Inline — Lista compatta
The default. A vertical list of compact rows: name, description and unit price on the left, a square thumbnail on the right when the product has one, and the quantity controls at the end of the row.
Choose it when your catalogue has partial or no images: it is the only inline layout that does not depend on photos.
Inline — Carosello con foto
A horizontally scrollable strip of tiles, each with a large image on top and the stepper below.
Choose it when every proposed product has a good photo. Products without an image fall back to the initial of their name, which looks out of place next to real photos.
Inline — Riga singola
A single teaser row showing the title, the subtitle and the lowest price of the list, with a Vedi button that opens a panel from the bottom of the screen.
Choose it when the bill has to stay the protagonist: the proposal takes one row and only expands when the customer asks for it.
Inside the panel the same compact rows are used, with the running total on the confirm button.
Dedicated page — Lista compatta
The default for the dedicated step. The same compact rows, on their own page, with the bill breakdown underneath and a Salta button at the top.
Dedicated page — Griglia a due colonne
A two-column grid of tiles with images.
Dedicated page — Prodotto singolo
One large card with a full-width image, for a single, binary decision. The product shown is the first one in your list, so the ordering you set by dragging the rows is what decides it. If the list has more than one product, the others follow underneath as compact rows.
The carousel, the two-column grid and the single product card are built around the photo. If some of your products have none, prefer the compact list — the Dashboard warns you when the combination you chose is at risk.
Customise title and subtitle
The Titolo and Sottotitolo fields apply to every layout: changing the format never changes the words the customer reads.
Leave them empty to use the defaults, Caffè, dolce, amaro? and Aggiungi i prodotti e paga ora.
When upselling is not proposed
Upselling is proposed only when everything below is satisfied. If something is missing, the block simply does not appear — there is no error message for the customer.
Because of your configuration
- Proponi prodotti da aggiungere al pagamento is off.
- The product list is empty.
- Both placements are off.
- The store's till system does not support adding lines to an open order.
Because the customer already added something
The dedicated page is a last chance, not a second one: it is skipped whenever the customer has already added a product from the inline block. With both placements on, each customer sees the proposal once — either inline or on the dedicated page, never twice.
Because of the single product
- It is a bundle or a choice menu instead of a single product.
- It is not active in the catalogue, or Disponibile is off for that store.
- Its price is zero.
- It has no till item code, and the store runs a POS with a remote catalogue.
Because of the payment path the customer chose
Upselling attaches only to payments that carry product lines, so it is available on pay the whole bill, pay only what you select, and on a payment made of added products alone.
It is disabled on "split evenly" and custom amount: those paths create an amount-only payment, in which the added line would sit on the order without ever being reconciled with what was collected — and the next person to pay would pay for it again. When a customer picks one of those options, the block greys out and explains why:
Per aggiungere prodotti scegli di pagare tutto il conto o di selezionare i prodotti.
What the customer pays
Whatever the layout, the total card always breaks the amount down: the bill subtotal, one line per added product with its quantity, and the final amount to pay. It is the one place where the customer verifies what they are paying for.
A few things are decided by Voucherly, not by the customer's device:
- Price is always read on the server. The page only sends product identifiers and quantities.
- Quantity is capped at 99 units per item, a technical guard that is never displayed.
- Added products count towards promotions. When the customer is identified through a loyalty card, the added products are included in the quote sent to the till, so they contribute to order thresholds such as "spend €30 and get…".
Track upselling on payments
Once a payment succeeds, added products are traceable throughout the Dashboard:
- In the payment detail, added lines carry an Upselling badge.
- In the table order, the units carry an Aggiunta badge — shown as Aggiunta n/quantità when only part of a line's units came in this way, which is what happens when the same product was already on the bill.
Added products are payment lines like any other: they are registered on the till and appear on both the fiscal and the non-fiscal receipt.
If the till does not register the products
The payment is authorised before the products are written on the bill, so there is a case where the money has been taken but the till refuses the lines.
When that happens the payment is automatically refunded and the customer reads:
Prodotti non aggiunti. Non siamo riusciti ad aggiungere al conto i prodotti che avevi scelto. Tranquillo, ti abbiamo già rimborsato. Riprova, oppure ordinali al personale di sala.
On your side the payment is closed with Prodotti aggiuntivi non registrati, reporting how many units across how many products were rejected and by which till system. When some units did make it onto the till before the failure, the message says so explicitly — those are on the bill and have to be settled at the counter.
Frequently asked questions
I added a product to the list but customers never see it. Why?
Can I cap how many units a customer adds?
Do proposed products need a photo?
What happens if the customer adds a coffee and then abandons the payment?
Does upselling work when customers split the bill?
Do the added products appear on the receipt?
- Email support@voucherly.it.
- Submit a support request at voucherly.it/contattaci.